Waiting more than a month for warranty feedback

I purchased a RayBan in May last year. In May this year I realised that the temple tip covers started to disintegrate. I sent an email to [Email Removed] on the 4th of May and followed up again on the 15th of May. On the 19th of May I got a response from Eldrid requesting extra photos & info which I provided on the 20th of May. I didn't receive any confirmation of receipt and followed up again on the 1st of June, again no feedback. It is no the 5th of June, 1 month after lodging the request. <br> <br> While the process sounds wonderful with Sunglass Hut promising to collect from clients and being able to do this without having to go to a store and at no cost, the execution thereof is terrible. <br>