Very very bad service

My daughter bought me a pair of Ray ban sunglasses at Sunglass hut in Dec. When I openend this I could not wear it as the "arms" is standing totally to the "outside" In January I took the glasses to Sunglass hut in Brooklyn, they told me that this was a warranty fault. It took me almost 2 months to get the warranty department to eventually pick up the glasses. 2 weeks later they just send it back with a written note - Alignment cant be done - I phoned Natasha, I think, in Cape Town and she told me that there is nothing they can do, this is my own problem as the arms in not part of the warranty, my daughter should have looked at this and she signed that the glasses was in 100% condition. (My daughter says that they only showed her that the glasses was not scratched, no one showed or looked at the arms) Sunglass hut gives you 50% off a new pair if yours is broken within the warranty time, they did not even offer that to me. I am now sitting with a pair of sunglasses worth R1690 that is actually broken. I will advise anyone not to buy anything at sunglass world as their warranty is worth absolutely NOTHING!!!!! I took the glasses to a optometrist, who told me that the problem can easily be fixed by one of their technical people as the frame just needs to be aligned (THIS CAN BE DONE) Why did sunglass hut not do this. Their warrany also claims that you can take the glasses into any branch for alterations and problems - according to the warranty people and the branch this also cannot be done.....Sunglass hut and Rayban, your service is pathetic.....