Very poor service

I went in December to one of Sunglass Hut's stores to ask how much they would charge to replace the lenses in my Arnette sunglasses. I was told that the factory was closed and would have to send the glasses in the new year to their head office myself. I contacted the repair person at Sunglass Hut's head office and asked if they could quote on two new lenses for my Arnette sunglasses. I was then told that I had to complete documentation, take photos of my glasses and send them via courier to the Head Office. I was then asked for a receipt which I thought was extremely strange as all I wanted was a quote on having the lenses replaced. Needless to say a month after contacting Sunglass Hut they have now told me that they cannot assist me. What a waste of my time! Apparently they misunderstood my email which stated and I quote, \I have a pair of Arnette Stance which I previously purchased from one of your branches where the lenses have peeled. Please could you advise the cost of replacing both lenses."I worked for 8 years at Sunglass World (which was eventually taken over by Sunglass Hut) and I can state that the company is no longer customer focused. Very disappointed!"""