Unprofessional service and incorrect advice

<p>On Sunday 4/9/16 I attended at Sunglass Hut Cape Gate. I stood at the counter and noticed 1 lady sitting on the floor on her cellphone and the other sitting on a chair also on her cellphone. She looked up at me and then continued with whatever she was doing on her cellphone. Eventually I said "excuse me, is somebody going to assist me?" The girl (Donay) looked up and said "oh sorry". I asked her if she was interested in assisting me seeing as she looked up, noticed me there and continued on her cell phone. She said "sorry Mam". I explained that I wanted to return my Ray Bay sunglasses as the arms were too wide apart and they did not stay on my face. I gaver her the box together with my proof of payment. She then said I could choose a pair of sunglasses, which I duly did. I asked if they were linked to Edgars, to which she rep**** no. I would have to go there. She then phoned her colleague at Edgars, Simone and told me that I must go there. I accordingly went to Edgars, explained my story and she then said she would be doing a breakage swop. I didn't understand what this meant and asked her to explain. She said that Donay advised her that this is what I wanted to do. I was confused as this is not what was explained to me. She advised that 50 % would have to be deducted from what I paid for the sunglasses and then I would have to pay in the balance. I was under the impression that it would be straight swop and would only have to pay in the difference between the new and old glasses. This was not the case! I was defintiely misled by both employees as the correct information was not passed on to me. In addition, the service and manner in which this was dealt with was very unprofessional from start to finish. Perhaps you should think about putting friendly, knowledgable and professional people behind the counter and not young individuals with a no care attitude and lack of knowledge. Very dissapointing experience and I will definitely think twice about buying from Sunglass Hut again!!!</p>