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ZD
Zamalicious D

1 reviews | Active since Jun 2014

01 Feb 2017, 01:04

Unable to return goods

<p>I bought a pair of shades that I don't like being convinced by an assistant that I can change them at Dubai since I'm travelling and then when I went to Edgars west street Durban I saw a nice pair that I wanted to exchange it for and I was told that they can't due to a small scratch that I wasn't aware of cos I didn't wore them obviously I bought them like that without noticing n they let me sign for it not knowing what was I signing for. I am so frustrated now I'm stuck with a pair of shades that I don't like and it doesn't suit me. I am quite sure something can be done cos I know customers try different shades everyday and damages them </p>

0
Replies (5)
Sunglass Hut
Sunglass Hut's reply01 Feb 2017, 10:07
Official

Good day,

Thank you for making contact with us. The centre manager will be in contact with you on your cell phone number provided shortly.

Thank you

Sunglass hut

Customer Care

***

Best regards,

ZD
Zamalicious D's update04 Feb 2017, 21:01
Reviewer Update

I am still waiting for your call

ZD
Zamalicious D's update20 Sept 2017, 11:59
Reviewer Update
its been months since I'm waiting for respond i guess i am stuck with this pair of sunglasses :-(
Sunglass Hut
Sunglass Hut's reply20 Sept 2017, 14:42
Official

Good day,

Thank you for getting in contact with us. I contacted the Area manager and the Centre manager and they have confirmed that they have been in contact with you.

I have requested that they contact you again.

Thank you

Ivena

Best regards,

ZD
Zamalicious D's update27 Nov 2017, 11:40
Reviewer Update
Thank you for your response however i did not get helped. I went to Gateway in Durban and i was told i must produce a proof of purchase, how on earth can i have this receipt for sunglasses that was purchased in February surely they can retrieve that info from the system because i used the account card. I am still waiting for this matter to be resolved.