Their repair service is a ****.

I bought a decent pair of Ray-Ban's from Sunglass Hut a few years ago and on the 20th of July this year it was time to request a repair or rather replacement of the lenses, I paid the roughtly R600 fee upfront on the same day.

I received a response a week later, a friendly thanks for my proof of payment and informing me that the new lenses could take up to 8 weeks to arrive.

I received a mail on 4 September stating that the spares are arriving within a day or two and that collection of my sunglasses will take place soon, I rep**** with my address.

I've been waiting for Sunglass Hut to collect my sunglasses since, it's 22 September today.

I've also been corresponding with them daily, and am always reassured that the glasses are scheduled to be collected on the day.