DL
Daniela L
1 reviews | Active since May 2012
18 Nov 2019, 10:24
Terrible service regarding a repair..
Terrible service regarding a repair from them. Early in June this year we took 2 pairs of our sunglasses for repair... Somerset west sunglass hut We have been there more than 3 times to collect. No sunglasses. No answers. It's been almost 6 months and we still have no sunglasses.
We also paid and sent proof of payment to them a few days after we gave them the sunglasses.
I have sent them a few emails and they never reply. The telephone number stated on their website is not working either. We live in Namibia and can't go there everyday.
Helpful (0)
Replies (1)0
Replies (1)
Sunglass Hut's replyOfficial
20 Nov 2019, 09:50Good day Daniela,
Thank you for reaching out.
I believe you have been in contact with the consultant that referred you to the quote. The technician has confirmed that one pair has been delivered to the store and the second pair is currently in quality check and will be sent off to the store as well.
We do apologize for the delay but we did require the proof of payment (not notification) prior to the commencing of ordering parts.
The consultant will be in contact with you telepathically to arrange further.
Thank you
Ivena Roberts
Thank you for reaching out.
I believe you have been in contact with the consultant that referred you to the quote. The technician has confirmed that one pair has been delivered to the store and the second pair is currently in quality check and will be sent off to the store as well.
We do apologize for the delay but we did require the proof of payment (not notification) prior to the commencing of ordering parts.
The consultant will be in contact with you telepathically to arrange further.
Thank you
Ivena Roberts
Sunglass Hut's reply20 Nov 2019, 09:50
Official
Good day Daniela,
Thank you for reaching out.
I believe you have been in contact with the consultant that referred you to the quote. The technician has confirmed that one pair has been delivered to the store and the second pair is currently in quality check and will be sent off to the store as well.
We do apologize for the delay but we did require the proof of payment (not notification) prior to the commencing of ordering parts.
The consultant will be in contact with you telepathically to arrange further.
Thank you
Ivena Roberts
Thank you for reaching out.
I believe you have been in contact with the consultant that referred you to the quote. The technician has confirmed that one pair has been delivered to the store and the second pair is currently in quality check and will be sent off to the store as well.
We do apologize for the delay but we did require the proof of payment (not notification) prior to the commencing of ordering parts.
The consultant will be in contact with you telepathically to arrange further.
Thank you
Ivena Roberts