NA
Nicola A

1 reviews | Active since Jun 2013

08 Apr 2015, 13:53

Terrible respone

Hi there,<br> <br> I purchased Oakley corsshair sunglasses for my Fiance last year from The Sunglass Hut in Eastgate. He has worn them so much that he would like another apir again for his Birthday ont he 16th April, so I called your branch in Eastgate. I spoke to Charmaine, who couldn't first hear me ont he phone as the music int he store was too loud. I tried to few times to speak to her and she couldn't hear me. Eventually I called your head office and Miles (or Myles) said that the branch at Eastgate and the Edgars Eastgate have a pair in stock. I called again and they said that they didnt.<br> <br> Miles said he would see if he could find a pair for me - I said that as long as they were delivered to Eastgate as I need them this weekend. He said he couldnt do that and the regional sales manager is the only one that could help. I asked for his name and he wouldnt give this to me.<br> <br> I have now received a call from Edgars Sandton, who have a pair for me.<br> I asked them to send them to Edgars Eastgate and they said that it wouldnt be possible.<br> <br> Please let me know if anyone can help - I would liek to buy them - I cant understand why you cannot get these delivered to another Branch !!!

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Replies (1)
Sunglass Hut
Sunglass Hut's reply08 Apr 2015, 14:59
Official
Hello nicola_anderson,

Thank you for contacting us, we apologize for any inconvenience. A customer service agent has contacted you, thank you for taking our call. We will try our best to resolve the issue as smoothly and as fast as possible. Team Sunglass Hut

Best regards,