Sunglasses hut Repairs INCOMPETENCE

I sent in my raybans a few months ago for repairs. Was quoted a few for replacement lens that was paid in Feb. I was told parts would take about 6 weeks to come in. Yesterday 8 April 2024, I follow up on the repairs. I was asked by Aziz when he can collect my raybans from me (THAT WAS COLLECTED MONTHS AGO FOR THE ASSESSMENT). I was utterly confused. I asked on a few emails about what was going on and where my sunglasses was , no response. What kind of circus is this!! How did you'll quote for parts discontinued. I was told they were going to issue me with a voucher to purchase a new sunglasses but my raybans were polarized. I requested a manager to call me, Aziz came back with another lame confusing response. WHAT IS THE REAL STORY?? I HATE BEING **** TO.