1 reviews | Active since Jul 2016
Sunglasses
<p>I bought sunglasses for my wife at SunglassHut on the 17/03-2016 and few months later the nose pad got off and was lost. It has become a mission to get them fixed as the shop we bought them from say we have to deal with their head office and chances are that there will be payments expected from me even though they are under warranty and all paper work is available. All I am asking is for them to exchange them as they have them in store</p>
Good Morning Dichelete,
We trust that you are well and thank you for your email.
Our store is correct in advising that *****s and nose pads are not covered by our warranty policy; however, if you only have your sunglasses for a short period of time, this will be taken into consideration when received by our repair technicians.
We do see that a form was sent to you on 22 July 2016; however, no response was received from you, if we have the parts on site, the repair should not take more than a week, this will however be communicated to you via email. Kindly complete the form and return it to our office and we will resolve the issue at the earliest that we possibly can.
Thank you.
Kind Regards,
-Keshia-
********** 850
Team Leader: Customer Care
Best regards,
Good Morning Dichelete,
We trust that you are well and thank you for your email.
Our store is correct in advising that *****s and nose pads are not covered by our warranty policy; however, if you only have your sunglasses for a short period of time, this will be taken into consideration when received by our repair technicians.
We do see that a form was sent to you on 22 July 2016; however, no response was received from you, if we have the parts on site, the repair should not take more than a week, this will however be communicated to you via email. Kindly complete the form and return it to our office and we will resolve the issue at the earliest that we possibly can.
Thank you.
Kind Regards,
-Keshia-
********** 850
Team Leader: Customer Care
Best regards,