Sunglass Hut warranty is a ****

I have been a Sunglass Hut customer for 10 years. I buy a new pair of Oakley's every year. I bought a new pair on 18 December. Every year I buy a new pair it is explained at length that if anything happens in the first year it would be replaced. For some reason the new pair I bought developed a scratch on the lens. I took it back to to Blue Route branch where I bought it. Firstly I didn't like the racial profiling. The way the staff addressed me versus how they spoke to white customers. Then I was essentially told the warranty cannot be honoured. Then I was told a manager has to decided. The manager told me because of Covid protocols I must approach the manufacturers as it has nothing to do with them.

Sunglass Hut is a ****. They have lost a customer of over 10 years.