Sunglass Hut - Tygervalley (Bad customer service)

Good day ,

on the 26th of May 2018 I bought a pair of sunglasses at Sunglass hut at the V&A Waterfront. The sales assistant failed to check the paired was un- scratched. I noticed, and returned the sunglasses in it's original condition and packaging to the Sunglass hut at Tygervalley mall. I spoke to the store manager (Farouk) and he advised me, that they would IBT me a proper pair from another store (as the pair in Tygervalley store was also damaged- both tygervalley stores). He called the regional manager while I was in the store & got permission that the IBT was approved.

Almost two weeks later I heard nothing and decided to call the store myself, before driving all the way for nothing. I spoke to the sales lady who got me another pair, which was also damaged.

I am now still holding onto the damaged sunglasses, not wearing them. it has been almost two weeks and I have nothing from the store. I dealt with Farouk the second time I went there again, he told me not to worry, he will order a proper pair. I spent money on sunglasses that I am not wearing, yet I had received no feedback

I am really disappointed in the service received, especially from store managers.

please provide me some feedback

Thanks ,