GH
Gary H

1 reviews | Active since Sept 2020

14 Sept 2020, 13:17

Sunglass Hut selling faulty sunglasses.

I had purchased a pair of Michael Kors sun glasses for my wife in July. The *****s started coming out and 1 of them had actually been lost in the process 3 weeks after purchasing this pair for R2650.00. After an hour discussion with management of Sunglass Hut I received a replacement pair of sunglasses. Checking the *****s on the replacement pair, again 3 weeks later the *****s started falling out again. Sunglass Hut will not replace this pair for a different brand of sun glasses as I no longer wish to wear Michael Kors due to the faulty model. I had been advised it would take 8 - 10 weeks to have this replaced pair checked for warranty / faulty model and will be advised on a voucher to purchase another pair if I wish too. I do not live in South Africa and now flying back to the EU on the 17th of September. Please advise how I am to obtain my warranty checked sun glasses I paid R2650 for in 8 weeks time. As this is a continues fault of Michael Kors glasses (this pacific model) I do not wish to keep having to use my time to have these repaired every 3 weeks. Especially if I had paid R2650 for this pair. Edgars Sunglass Hut please advise urgently !!!!!

0
Replies (5)
Sunglass Hut
Sunglass Hut's reply14 Sept 2020, 14:13
Official
Good Day Gary,

Thank you reaching out to us.

Please be so kind and forward all contact details to *** for us to resolve your query.

Regards
Customer Care Team
GH
Gary H's update21 Sept 2020, 10:47
Reviewer Update
Good day. I have now sent numinous emails with documentation as requested. All your emails have bounced back and had no reply from anyone from *** either. Please get back to me asap. You may call me on my number as per my first email you have received. Thanks.
GH
Gary H's update21 Sept 2020, 10:59
Reviewer Update
Good day. I have now sent numerous emails with documentation as requested. All your emails have bounced back and had no reply from anyone from *********** either. Please get back to me asap. You may call me on my number as per my first email you have received. Thanks.
GH
Gary H's update23 Sept 2020, 14:53
Reviewer Update
Failed attempts to communicate with me after sending all the relevant information back to Sunglass Hut. Every email sent to Sunglass Hut is now coming up as undelivered. Please can someone from Sunglass Hut get in touch with me to resolve a R2650 issue. Thanks.
Sunglass Hut
Sunglass Hut's reply23 Sept 2020, 19:42
Official
Good Afternoon Gary,

Thank you for reaching out to us,

We are have technical issues with our emails and our IT Department are working on the matter.

Thank you & kind Regards
Customer Care Team