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Cheryl C
1 reviews | Active since Sept 2019
27 Sept 2019, 11:44
Sunglass Hut - Poor Service :-(
I bought a pair of Bvlgari sunglasses at Sunglass Hut Sandton on the 17/08/2019. They cost R4790.00. I only wear them for special occasions as I wear my Tiffany sunglasses for everyday. Last weekend I took out my Bvlgari Sunglasses and saw that the ***** that joins across the nose was missing. I took them into Sunglass Hut Fourways to be told that they cannot fix them as they don't keep *****s. I contacted HO in Cape Town and was told I must email them, which I duly have done. They are now sending me a form to fill in. They will then collect the sunglasses and assess whether they will fix them or not and it can take up to two months! I find that absolutely absurd.
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Replies (3)
Sunglass Hut's replyOfficial
27 Sept 2019, 14:34Good day Cheryl,
Thank you for getting in contact with us.
Shelley will make contact with you shortly to understand if its a warranty assessment or repair work you require. These services have different timelines. Based on the date of your purchase I will ask Shelley to address it as a warranty.
We will be in touch shortly.
Thank you
Ivena Roberts
Customer Care Manager
Thank you for getting in contact with us.
Shelley will make contact with you shortly to understand if its a warranty assessment or repair work you require. These services have different timelines. Based on the date of your purchase I will ask Shelley to address it as a warranty.
We will be in touch shortly.
Thank you
Ivena Roberts
Customer Care Manager
Sunglass Hut's reply27 Sept 2019, 14:34
Official
Good day Cheryl,
Thank you for getting in contact with us.
Shelley will make contact with you shortly to understand if its a warranty assessment or repair work you require. These services have different timelines. Based on the date of your purchase I will ask Shelley to address it as a warranty.
We will be in touch shortly.
Thank you
Ivena Roberts
Customer Care Manager
Thank you for getting in contact with us.
Shelley will make contact with you shortly to understand if its a warranty assessment or repair work you require. These services have different timelines. Based on the date of your purchase I will ask Shelley to address it as a warranty.
We will be in touch shortly.
Thank you
Ivena Roberts
Customer Care Manager
CC
Cheryl C's updateReviewer Update
01 Oct 2019, 13:46Good Afternoon,
I would like to thank Ivena & Shelley from Sunglass Hut for their prompt and efficient service. My sunglasses were fetched by a courier yesterday and I today I received a voucher to purchase a new pair of sunglasses.
Much appreciated - Thank you
I would like to thank Ivena & Shelley from Sunglass Hut for their prompt and efficient service. My sunglasses were fetched by a courier yesterday and I today I received a voucher to purchase a new pair of sunglasses.
Much appreciated - Thank you
CC
Cheryl C's update01 Oct 2019, 13:46
Reviewer Update
Good Afternoon,
I would like to thank Ivena & Shelley from Sunglass Hut for their prompt and efficient service. My sunglasses were fetched by a courier yesterday and I today I received a voucher to purchase a new pair of sunglasses.
Much appreciated - Thank you
I would like to thank Ivena & Shelley from Sunglass Hut for their prompt and efficient service. My sunglasses were fetched by a courier yesterday and I today I received a voucher to purchase a new pair of sunglasses.
Much appreciated - Thank you
Sunglass Hut's replyOfficial
02 Oct 2019, 09:26Good day Cheryl,
Thank you for your feedback.
We are excited your warranty got resolved and you are happy with the outcome.
We hope you get full enjoyment from your new sunglasses.
Thank you
Ivena Roberts
Customer Care Manager
Thank you for your feedback.
We are excited your warranty got resolved and you are happy with the outcome.
We hope you get full enjoyment from your new sunglasses.
Thank you
Ivena Roberts
Customer Care Manager
Sunglass Hut's reply02 Oct 2019, 09:26
Official
Good day Cheryl,
Thank you for your feedback.
We are excited your warranty got resolved and you are happy with the outcome.
We hope you get full enjoyment from your new sunglasses.
Thank you
Ivena Roberts
Customer Care Manager
Thank you for your feedback.
We are excited your warranty got resolved and you are happy with the outcome.
We hope you get full enjoyment from your new sunglasses.
Thank you
Ivena Roberts
Customer Care Manager