Sunglass Hut - Pathetic Service

While out of the country, my wife bought me a new pair of Oakley sunglasses from Sunglass Hut in Tygervalley Mall for Christmas. I opened my sunglasses yesterday and there is a little scratch on the lens. Went in today and asked for it to be exchanged, the service I received was awful. They informed me that we missed the “month exchange no questions asked” period by ten days.

Now this all after purchasing a R3000 pair of Ray Ban’s along with my Oakley’s (about half the price). The lady in store bluntly refused to exchange it and persists she spoke to the manager. After numerous requests for her manager to phone me ****ilI now nothing) I asked for his number to phone him myself - and all of a sudden he doesn't take private calls and his office number cant be given to me as its “private”.

Until now I havent received any feedback from any manager regarding this issue. How can now one from Sunglass Hut assist me in this matter???

99% of the time you buy the glasses thats on display (these glasses are tried on by probably 200 people before someone purchase them) - you actually buy second hand glasses for allot of money. My glases were one of these that was worn by many before being purchased - and you bluntly refuse to help me, but the day that we decided to spend money at your store you took it without blinking.

I am, as a loyal supporting customer over the years disgusted by the way you treated us. Shame on you.