1 reviews | Active since Feb 2014
Sunglass Hut/ Luxottica / Ray Ban Warranty
Good day, I purchased a pair of Ray Ban Wayferers in May 2019 from a Sunglass hut store in JHB. In July I noticed 2 spots that had developed on / inside the lens. Upon taking it back to the store it was then sent for assessment and declined warranty 3 times !!!! The supplier (Luxottica) claims that the lens was scratched. I am not sure how a scratch leads to 2 clear spots ...I am an owner of multiple ray bans that include limited edition items too. None have ever been damaged or even the least bit scratched. I am convinced this was a manufacturing issue, contrary to what the supplier claims. The customer service has been totally disappointing. I was not seeking a brand new pair but at least consideration for lens replacement. In response to my warranty claim I was given 2 options. 1- Purchase a new pair with 50% discount, 2 - Pay for lens replacement. Even though my product is well within warranty its shocking to receive this kind of service from what I once thought was a reputable manufacturer. If anyone from the manufacturer / supplier or Sunglass hut reads this - take a second to think if I would go through this much trouble to report something that you assume I damaged ? Its about principle. Saving a few company rands is clearly more important that keeping a customer happy nowadays it seems. My advice to all luxury brand fanatics - think twice before you spend your hard earned cash on a pair of ray bans that has the quality of a ****! Switch to Persol perhaps, never an issue with their manufacturing
Thank you for reaching out. I had a look at your ticket and images. I believe the manufacturer and Sunglass hut has declined your warranty as its nature is not a fault but a scratch.
We will be in contact with you to discuss your dissatisfaction shortly.
Thank you
Ivena Roberts
Sunglass hut
Customer Care Manager
Thank you for reaching out. I had a look at your ticket and images. I believe the manufacturer and Sunglass hut has declined your warranty as its nature is not a fault but a scratch.
We will be in contact with you to discuss your dissatisfaction shortly.
Thank you
Ivena Roberts
Sunglass hut
Customer Care Manager
Thank you for taking my call. As discussed, Ray-Ban has declined your warranty claim a second time. We do hope our offer is received well. A consultant will be in contact with you in 4 weeks.
Thank you
Ivena Roberts
Sunglass hut
Customer Care Manager
Thank you for taking my call. As discussed, Ray-Ban has declined your warranty claim a second time. We do hope our offer is received well. A consultant will be in contact with you in 4 weeks.
Thank you
Ivena Roberts
Sunglass hut
Customer Care Manager
Many thanks for providing me with the solution of replacing the lens on the sunglasses
Thanks again,
Sahil
Many thanks for providing me with the solution of replacing the lens on the sunglasses
Thanks again,
Sahil
