SUNGLASS HUT HEAD OFFICE DOES NOT GIVE A DAMN ABOUT THEIR CUSTOMERS WHEN WAITING 4 WEEKS FOR A REFUND

<p>ABSOLUTELY SHOCKING SERVICE FROM SUNGLASS HUT HEAD OFFICE. THEIR CUSTOMERS GET PUSHED FROM PILLAR TO POST BECAUSE THEIR STAFF IN STORES HAVE NOT BEEN TRAINED PROPERLY ON PROCEDURES FOR REFUNDS. THEN TO TOP IT ALL OFF, THE STORE IS BUSY WITH RENOVATIONS AND YOU CANNOT CALL THEM BECAUSE THE LINES ARE DOWN. SO YOU DRIVE BACK TO THE STORE TO TRY AND GET THIS RESOLVED YOURSELF BECAUSE THE HEAD OFFICE DOES NOT MAKE AN EFFORT TO SORT IT OUT, THEY MAKE IT YOUR PROBLEM. SO TWO WEEKS AFTER VISITING THE STORE ORIGINALLY, I AM BACK THERE AND BECAUSE THE LINES ARE DOWN AND THE STAFF DON'T HAVE PHONES, I HAVE TO CALL THE HEAD OFFICE ON THEIR BEHALF WITH MY MONEY TO SPEAK TO THEIR HEAD OFFICE. HAVE YOU EVER HEARD OF ANYTHING MORE RIDICULOUS! THEN TO BE TOLD THE H/O NOW HAS ALL THE INFO THEY NEED, THE REFUND WILL BE DONE DIRECTLY INTO MY ACCOUNT WITHIN TWO DAYS. MORE THAN A WEEK LATER, NO REFUND. SO I CALL THEIR USELESS HEAD OFFICE AGAIN ONLY TO BE TOLD THAT THEY IN FACT DON'T HAVE THE INFO THEY NEED TO MAKE THE PAYMENT. EXCUSES AGAIN! SO I GET PROMISED THAT THEY WILL GET HOLD OF THE STORE AND CALL ME THE SAME DAY. WELL GUESS WHAT, NO PHONE CALL. SO I CALL AGAIN THE NEXT DAY ONLY TO BE MET WITH PATHETIC MEANINGLESS APOLOGIES. I AM TOLD THEY CAN'T GET HOLD OF THE STORE, SO I TELL THEM THEY WON'T BECAUSE OF RENOVATIONS, HOW DOES HEAD OFFICE NOT KNOW THIS?????? I OFFER TO SEND THIS WOMAN AN EMAIL WITH THE SLIP I HAVE TO SPEED THIS UP. BOTH EMAIL ADDRESSES I GET GIVEN JUST BOUNCE BACK. THIS COMPANY IS PLAYING GAMES!! I CALL BACK AGAIN FOR THE UMPTEENTH TIME AND GET HOLD OF THE CEO'S PA WHO IS VERY POLITE AND PROMISES TO GET BACK TO ME THE NEXT DAY AS IT WAS ALMOST 16H30 AND THE REFUND DEPT HAD GONE HOME. OH AND BY THE WAY, THEY DON'T CALL BACK WHEN YOU LEAVE VOICEMAILS AND OF COURSE THE PROMISE TO REPLY TO EMAILS WITHIN IN 24HRS WHICH IS CLEARLY STATED ON THEIR WEBSITE IS ABSOLUTE *******. THEY NEVER GET BACK TO YOU, EVER!!!!!!!! AFTER THE PA BEING SO NICE AND THE RESOLUTION SOUNDING PROMISING IN HER VOICE, SHE NEGLECTS TO CALL ME THE NEXT DAY AS PROMISED. SO I CALL BACK....AGAIN........I AM TOLD THAT THE PAYMENT WILL BE MADE INTO MY ACCOUNT THAT SAME DAY, FRIDAY 17TH, WHICH IS NOW 21 WORKING DAYS AFTER I FIRST VISITED THE STORE FOR AN EXCHANGE. I ASK THE PA HOW DID THEY GET MY BANK DETAILS, SHE TELS ME SHE DOESN'T KNOW. SO I TELL HER SOMEONE IS LYING TO HER. NO SHE SAYS, SHE CHECKED WITH THE REFUND DEPT. *******! SO IF I AM BEING PAID THERE SHOULD BE NO PROBLEM FOR THEM TO EMAIL ME THE PROOF OF PAYMENT. YES, SHE SAYS, CERTAINLY. I GIVE HER MY EMAIL ADDRESS AND AT 16H10, WHILE I TYPE THIS, THERE IS STILL NO EMAIL!! WELL NATIONAL CONSUMER COUNCIL HERE WE COME.</p>