Sunglass Hut - Don't care about customers

<p>I went to sunglass hut in Observatory in Cape Town to take my Ray Ban sungallses in for a warranty repair. The staff in the office park redirected me to the warranty department on the first floor. I handed in my sunglasses which they repaired at no cost immediately. Great. Then I handed in a second pair or Ray Ban sunglasses for a repair. Ths was on the 17th March. On my way back to my car I urgently needed to use a bathroom so I thought no problem, I will go past the sales branch who so kindly redirected me to the warranty department. Well now it is a different storey. I was told explicitly that they do not have public toilets. When I explained that I was a client I got the same answer. I called for the manager and had a very arrogant young girl say that if they helped me they had to help all there clients. I rep**** EXACTLY, that is why your business exisists. Without clients you are nothing. Anyway I got over that thinking that I will not buy another pare of Ray Bans from sunglass hut. It is now 3 months later and I still do not have my Ray Bans which I handed in for repair back. Everytime I phone I am told something different and I can not find details of their head office which is why I am now on Hello Peter.. The Ray Ban sunglasses are great. Just DONT BUY THEM FROM SUNGLASS HUT !!!!!!!</p>