Sunglass Hut doesn't make the cut

I have been trying to get Sunglass Hut to respond to my emails since early February 2021. I have 2 pairs of Ray-Bans that require lens replacements. I have filled in the forms, sent them photos of the lenses, taken pictures of the codes, and sent follow-up emails in BIG RED LETTERS, but no one responds to my emails. Exactly the same thing happened a few years ago when I tried to get my lenses replaced by Sunglass Hut. The only way I got service from them was to go to Hello Peter. So here I am again - begging for customer service.