1 reviews | Active since Jan 2015
Sunglass hut
Bought the sunglasses from Edgars (Mall of Africa) on the 15th of November 2019 for R3 190. Two days later the ***** on the lens fell off. I returned the sunglasses to Edgars (Fourways Mall) on the 18th of November 2019. I was told that their policy is to first take the glasses for assessment then they would revert to me. Several follow ups were made to no avail. I decided to buy another pair of Sunglasses in December 2019. Eventually I was given a voucher to the value of R3590 for my sunglasses, when I asked them to refund/ credit my Edgars account with R3 590 they declined my request telling me that I need to buy sunglasses to the value of R3590. To me it’s like I’m being forced to buy new sunglasses that I don’t need. I understand that it is within my right to ask for a refund “Wherever the CPA entitles a consumer to a refund, it must be interpreted to mean that the consumer has the election on how to receive the refund. This means that while refunds as in-store vouchers or credits are not ******* per se, if the consumer demands a cash refund the supplier must give it to them. Also in terms of s56, the consumer (not the supplier) can decide whether to chose the refund, replacement or repair.
Thank you for reaching out.
I believe the consultant offered to refund your sunglasses that you purchased at Sunglass hut Edgars. Due to the delay you experienced whilst waiting on your warranty assessment from the supplier and you could use your Gift card to "re-purchase" them. We are unable to refund gift cards. Please refer to the reverse side of your receipt.
The consultant will contact you again and set the refund of your new purchase in motion. You can then use your gift card to purchase the new pair you have (as the warranty exchange).
Thank you
Ivena
Thank you for reaching out.
I believe the consultant offered to refund your sunglasses that you purchased at Sunglass hut Edgars. Due to the delay you experienced whilst waiting on your warranty assessment from the supplier and you could use your Gift card to "re-purchase" them. We are unable to refund gift cards. Please refer to the reverse side of your receipt.
The consultant will contact you again and set the refund of your new purchase in motion. You can then use your gift card to purchase the new pair you have (as the warranty exchange).
Thank you
Ivena
