STILL NO REFUND FROM SUNGLASS HUT!

I returned a pair of sunglasses at the Herm**** branch on 12 December 2019 and was assured that I would receive a full refund within seven working days. I am still waiting for the refund today (30 January 2020)! I contacted the Herm**** branch on four different occasions and they phoned their head office, but with no result. They emailed Refunds two weeks ago and cc's me in on the mail, but no response was received. I sent another email on Monday the 27th of January stating that I would use the Blue Peter platform if the issue was not resolved immediately and received a mail on Tuesday asking for my credit note, which I sent in on the same day. It is now Thursday and I have still not heard anything back. No apology, no note to say that they are busy investigating the problem... Please think twice about buying sunglasses from this company. The sales team might be efficient and promise an easy refund, but it is definitely not the case!