Sold scratched glasses

<p>I received a pair of sunglasses as a gift on December 30 2016, but I went and exchanged them the very day.On issuance of the new pair, I requested that they provide me with a brand new one, as the one they were offering me was the one that was on the display, I was told that it was the last pair. I wore the new pair of glasses the following day, but the metal arms of the sunglasses pushed into my skin and resulted in my having a headache. On Thursday 5 January 2017 I went back to the Eastgate store to exhange the sunglasses and the sales consultant informed me that the glasses had a scratch and they would therefore not take them back. Shocked I told them that there was no way I had scratched them as I had wore them for a short period because of the headache and pain from the metal pressing into my skin. The sales consultant added that I had signed the slip, which means I acknowledged that they had given me a perfect pair of sunglasses, and added to that, they are certain that I had checked the glasses prior to us leaving the shop. I was not informed to check the glasses prior leaving the shops, video footage to prove this has not been provided to prove this, as they claim there is no cameras in the shop. My other issue is that I'm not an expert when it comes to sunglasses, so if the scratch is not glaring at me, how do I know what to look for? If I had been offered a brand new pair and not the ones from the display, I would easily agree that I had scratched the glasses, but now I feel like the consultants took advantage of my lack of knowledge of how to assess a pair of glasses, and I walked away with glasses that have a defect. I returned to the store of January 7 2017, and the store manager stuck to her sales consultant's story (comendable to support your staff), but highlighted two things that leave further suspicions. The sales consultant helping me was new, and if she had made a mistake with the purchase, the company would hold her liable for the loss, and the amount deducted from her salary. I empathise with that, but do I now get stuck with a pair of glasses that I can never wear? Why can't the company accomodate the loss and keep track of how often an employee messes up, and penalise if they frequently make the mistake?</p> <p>I called the ********** 850 customer care line on 9 January 2017 twice with no success. </p> <p>This has ****ed the joy from receiving a gift.</p>