Service is not what they believe in

I gave two pairs of sunglasses for repairs at the end of June. I got one back mid September and still waiting for the second pair.

1. I have received no responses or even acknowledgements to my follow up mails. 2. I've been to the store and staff there don't have any answers; they didn't even bother to call the repair center on my behalf to check. 3. This is the second time I had to "fight" to get my glasses back.

I'm certainly not going to give you an opportunity to fool me the third time!

It's appalling that you'd treat customers this way and get away with it.