Refund not processed for over two months!!!

I am very disappointed with the horrible service that I received from Sunglasshut in Edgars The Glen. The staff have no idea what needs to be done and they are ***********. <br> <br> - On 10/10/2015, I went to make a purchase of Sunglasses valued at 2790 and after informing the staff there that I receive a discount, both staff said they have no idea of the discount and did not bother to ask the manager.<br> - On 20/10/2015, I went back to tell them that I receive a discount and teach them the process. Mamedupi, issued me a credit note of 2690 (100 less!) and did the sale with the discount. She informed me that the amount will be reversed within 10 days. <br> - When my payment went through, I realised that the reversal was not done and went back to the store and was told by Patience they sorry they forgot to send the documents but it is rectified now.<br> - I went back three more times because I still did not receive my funds. The manager Desiree took 15 mins to attend to me and did not call me as promised thereafter. <br> <br> It is now over two months and I still have not received my refund. I have now paid higher credit insurance twice and wasted a lot of time and petrol which I will not get back!