Really bad service RUDE staff

Item: Sunglass Hut
Rating: 2
Author: Megan J

Upon entering the store the music was so loud my children covered their ears - I asked about repairs and before I had even taken my glasses out of my bag I was refused service I was told to go to the optometrist I offered to pay cash for repairs and was told no in the rudest terms that I will not be assisted - your staff are disgusting

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Replies (1)

Sunglass Hut's replyOfficial

01 Jun 2015, 09:42

Hello Megan Jansen,

Thank you for taking the time out to give us honest feedback.

I will forward your query to the Area Manager of the region whom will be in contact with you on the cell phone number provided.
On your repair query, a customer care consultant will be in contact with you shortly.

Thank you again for your feedback. We will work swiftly on your query.

Thank you
Ivena Bantam -Customer Care

Sunglass Hut's reply01 Jun 2015, 09:42

Official