Review of Sunglass Hut
Poor & Shocking Service from Sunglasses Hut
I went into a Sunglasses Hut branch (Mall of Africa) to purchase a pair, which they didn't have in stock. They advised me to buy online. Which I did. I bought a pair on the Sunglasses Hut website, which redirects you to Zando at checkout. Zando delivered a defective pair. The frames are bent, and the glasses are falling off. I went to Sunglasses Hut (Centurion Mall - Woolworths & Edgars), and they said they can't exchange the for because "I did not buy from them"... I took them through my purchase process which was THROUGH THE Sunglasses Hut website... one of the consultants insinuated that Zando/ TakeALot delivers "defects" from Atterbury to customers. How is a brand this big, having a 3rd party company excute part of their sales process so poorly, and still want to distance themselves from it, when the actual purchase is made through the Sunglasses Hut?! Extremely disappointed by this, and I'll be sharing this experience with everyone. No respect for customer's money. Not to mention that the stores have a number when you Google, but it doesn't even go through. From both Malls.
Unhappy customer
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Other reviews from Sunglass Hut
Wrong gift card issued
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Worst customer experience and refusal to take back item on a claim that i damaged it
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You just lost a loyal client.
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I have walked through the V&A mall and into various shops past security and i had no problem not wearing a mask.
The majority of shops are relaxing the approach to mask wearing and i as someone that struggles with breathing wearing a mask prefer not to wear one.
With the salesperson attitude and insistence i will never support Sunglass Hut ever again.
We purchased a pair for my wife inside the mall.
Ps. I have also unsubscribed from your emailing
See more
Wrong gift card issued
I bought one voucher of R800 from sunglasshut sandton mall in Nov 2019 expiring on 27th nov 2022..i went there on 25th nov with voucher and gift card but they were saying this card is expired and there is nothing in tjis..there is another gift card number on voucher but they were saying its not uploaded in system..we said to them where is our mistake in this bcoz that lady who issued us that card may be she gave us wrong card or whatever..but they are saying we cNt help in this..if they cant whonis going to help
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See more
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See more
You just lost a loyal client.
I am highly disappointed at your V&A Waterfront branch yesterday (Saturday) when I walked into the shop without a mask as the guy behind the counter was without a mask when a female salesperson approached me and told me to either wear a mask or leave the shop. Now I have been a customer for sometime and bought from various branches for the past 2-3 yrs, in fact I bought a pair of Oakleys at V&A i believe the previous weekend and i was without mask no problem.
I have walked through the V&A mall and into various shops past security and i had no problem not wearing a mask.
The majority of shops are relaxing the approach to mask wearing and i as someone that struggles with breathing wearing a mask prefer not to wear one.
With the salesperson attitude and insistence i will never support Sunglass Hut ever again.
We purchased a pair for my wife inside the mall.
Ps. I have also unsubscribed from your emailing
See more
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I bought one voucher of R800 from sunglasshut sandton mall in Nov 2019 expiring on 27th nov 2022..i went there on 25th nov with voucher and gift card but they were saying this card is expired and there is nothing in tjis..there is another gift card number on voucher but they were saying its not uploaded in system..we said to them where is our mistake in this bcoz that lady who issued us that card may be she gave us wrong card or whatever..but they are saying we cNt help in this..if they cant whonis going to help
See more
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See more
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See more
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See more
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See more
You just lost a loyal client.
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I have walked through the V&A mall and into various shops past security and i had no problem not wearing a mask.
The majority of shops are relaxing the approach to mask wearing and i as someone that struggles with breathing wearing a mask prefer not to wear one.
With the salesperson attitude and insistence i will never support Sunglass Hut ever again.
We purchased a pair for my wife inside the mall.
Ps. I have also unsubscribed from your emailing
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