POOR CUSTOMER SUPPORT

I submitted the supplier forms on the 4th February 2015 to have my faulty Ray-Ban Aviator Polarised glasses collected as per Sunglass Hut's request. <br> <br> It is now the 17th February 2015 and after several calls and emails to them, they still have not been collected. Every time I call a voice recording tells me that someone is unavailable and that they will call me back. I cannot understand how a supplier can have such poor customer support. These are now the third pair of glasses I have bought from them and in a way I feel fortunate that the others were either lost or ****** before I had an issue with them, because if this is the way they treat their customers I will NEVER buy another pair of glasses from Sunglass Hut. <br> <br> I bought the glasses less than a year ago and the film on the inside of one of the lenses is wearing off. I can barely see out the worn lense now.