1 reviews | Active since Jun 2010
Poor customer care experience
Case for faulty Oakley Sunglasses was opened with the customer care department on the 18th Of May. All required information and documents was submitted. I was then promised feedback. which to date has not been received. I went on further to email Ivena Bantam requesting assistance, this email as well has not received a response.
Good day Servesan Moodley,
Thank you for your feedback.
I cant pick up your ticket number on your cell phone number or name and surname on our ticketing system. Please may I ask that you provide me with your ticket/incident number?
I have checked my email correspondence and can confirm that you responded to my email response.
In the meantime, I have asked Shelley-ann to scan through the ticketing system manually and given her your contact details to make contact.
Thank you
Ivena Roberts
Sunglass hut
Customer care Manager
***
Good day Servesan Moodley,
Thank you for your feedback.
I cant pick up your ticket number on your cell phone number or name and surname on our ticketing system. Please may I ask that you provide me with your ticket/incident number?
I have checked my email correspondence and can confirm that you responded to my email response.
In the meantime, I have asked Shelley-ann to scan through the ticketing system manually and given her your contact details to make contact.
Thank you
Ivena Roberts
Sunglass hut
Customer care Manager
***