1 reviews | Active since Aug 2016
Peeling polarised Rayban lenses
<p>My husbands pair of polarised Ray-Ban lenses are peeling off. This is an expensive pair as it is 'highly resistant and extremely durable'.</p> <p>It was just outside the warranty (bought it August 2014) and Sunglass Hut is basically saying 'tough'. The lenses are peeling and you can't see through them anymore (and my husband looked after them like gold). Very disappointing.</p>
Good day,
Thank you for getting in touch.
I cant locate your information on our system, possibly because the incident is under your husbands details. Please could I ask that you email the #incident number of your query to *** and ***.
Our warranty was 12 months which we recently extendedto 2 years. This is aligned with the manufacturers warranty of 2 years. We will follow it up with Ray-ban but as previously mentioned their warranty is also 2 years.
We will be in touch shortly.
Thank you
Sunglass hut
Customer Care
***
Good day,
Thank you for getting in touch.
I cant locate your information on our system, possibly because the incident is under your husbands details. Please could I ask that you email the #incident number of your query to *** and ***.
Our warranty was 12 months which we recently extendedto 2 years. This is aligned with the manufacturers warranty of 2 years. We will follow it up with Ray-ban but as previously mentioned their warranty is also 2 years.
We will be in touch shortly.
Thank you
Sunglass hut
Customer Care
***