Pathetic service and cannot get hold of them!!

I took back a pair of sunglasses on 11 February and I have still not been refunded - 12 days later.<br> <br> I spoke to Byron who said he will process it yesterday but 12 days is unacceptable. When am I getting my money back Sunglass Hut???<br> <br> I have now called 3 call centre numbers that was given to me numerous times in a row and the phone just rings, then gets disconnected. I spoke to Natalie in another building and another department and she was rude.<br> <br> NEVER again will I deal with this company!!! Pathetic service!!!<br> <br> I see all your other Hellopeter complaints now and no wonder your service is non existent. You are probably dealing with Hellopeter complaints all day!!!