NC
Neo C
1 reviews | Active since Oct 2019
22 Oct 2019, 11:05
Pathetic Business Ethics
Sunglass Hut- Pathetic Business Ethics. Sunglass hut will hold on to your money/refund for as long as they possibly can so that it generate interest for them. I submitted a refund on 9th Oct to date is still not paid. They have a customer contact no with an option for refunds, but agents in that extension are continuously busy regardless of the time in a day that one calls. I have been following up for my refund of R4090 and all i'm getting its promises that money will be in my account. I am very dissappointed and will never buy from sunglass hut ever again.
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Replies (1)Sunglass Hut's replyOfficial
22 Oct 2019, 12:07Good day Neo,
Thank you for reaching out. We had a bit of a system glitch in our ticketing system. The issue was resolved and your payment was made on the 15th October 2019. We are so sorry for the delay and assure our refunds don't usually take this long.
I have asked that a refunds agent get in touch to understand why its not reflecting in your bank account yet.
Thank you
Ivena Roberts
Customer care Manager
Thank you for reaching out. We had a bit of a system glitch in our ticketing system. The issue was resolved and your payment was made on the 15th October 2019. We are so sorry for the delay and assure our refunds don't usually take this long.
I have asked that a refunds agent get in touch to understand why its not reflecting in your bank account yet.
Thank you
Ivena Roberts
Customer care Manager
Sunglass Hut's reply22 Oct 2019, 12:07
Official
Good day Neo,
Thank you for reaching out. We had a bit of a system glitch in our ticketing system. The issue was resolved and your payment was made on the 15th October 2019. We are so sorry for the delay and assure our refunds don't usually take this long.
I have asked that a refunds agent get in touch to understand why its not reflecting in your bank account yet.
Thank you
Ivena Roberts
Customer care Manager
Thank you for reaching out. We had a bit of a system glitch in our ticketing system. The issue was resolved and your payment was made on the 15th October 2019. We are so sorry for the delay and assure our refunds don't usually take this long.
I have asked that a refunds agent get in touch to understand why its not reflecting in your bank account yet.
Thank you
Ivena Roberts
Customer care Manager
