Pathetic after sales service

Sun-glass hut after sales services is one of the worst i have ever experienced. There is clearly no customer service whatsoever. I had contacted them on the 08/09/2019 with respect to repairing my RayBan Aviator sunglasses. I had gotten a response of which a ticket/incident number had been generated. Thereafter i had followed exactly what they needed to get the processes going, but had no communication since. I had to continuously send emails and phone calls in order to find out if a quote could be generated, the person that answered my call (not sure what his name was) was very rude to me and i retaliated in saying i would post this on social media and he told me to go ahead, this is absolutely obnoxious and arrogant from the staff member who is the face of the company. I only received the quote a month later on the 08/10/2019 of which i made payment to speed up the process. Again there was no indication of the payment being received and the ETA of the repair. I had called again today 04/11/2019 and was told that the parts were ordered and i would receive my glasses in 8 -12 weeks!!!!!! This is absolutely unacceptable, by the way this has been going i think i would not even have any use for the glasses because it would probably be winter by the time i receive my glasses . Sun-glass Hut needs to firstly work on their people s****s and secondly on their communication s****s... Never Again!!!!!