Pathetic after sales service.
I purchased a pair of Vogue sunglasses in May 2017. Earlier this month 2 of the *****s securing the 1 arm fell out. i was told to contact their repair centre which I did on 17/01/2019. I was sent and incident no. and a form to complete & return together with photo's, which I did the same day. I have sent numerous email, which they delete without reading. I phoned on 25/01/19 @11h12 & spoke to Ronan, He confirmed that my documents had been received and promised to investigate and call be back within 90min. I am still waiting on feedback !!
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Sunglass Hut's replyOfficial
30 Jan 2019, 09:53Good day Debbie,
Thank you for reaching out. I will look into the incident as we cant seem to pick up the email address provided on Hello Peter. We will contact you on the number provided shortly.
Thank you
Ivena Roberts
Thank you for reaching out. I will look into the incident as we cant seem to pick up the email address provided on Hello Peter. We will contact you on the number provided shortly.
Thank you
Ivena Roberts
Sunglass Hut's reply30 Jan 2019, 09:53
Official
Good day Debbie,
Thank you for reaching out. I will look into the incident as we cant seem to pick up the email address provided on Hello Peter. We will contact you on the number provided shortly.
Thank you
Ivena Roberts
Thank you for reaching out. I will look into the incident as we cant seem to pick up the email address provided on Hello Peter. We will contact you on the number provided shortly.
Thank you
Ivena Roberts