ONE MONTH LATER AND STILL NOT REFUNDED

Absolutely disgusting service from Store Manager up 2 Financial Accountant with no 1 taking accountability. Bought sunglasses on the 15th Feb 2015 & paid in CASH, returned them on the 19th Feb 2015 only 2 be told that they don't refund in cash, filled out a refund form & was told the money would be in my account within 3 working days. 2 weeks later I phoned 2 see what was going on, was told by the shop assistant no info could be given over the phone & that I had 2 come in2 the store, went in & was promised my money would be in my account by the following Monday. That week no refund was processed, phoned the store again, was told 2 come in again, this time I asked 2 speak 2 the area manager. Her phone was off at 15h45, I asked 2 speak 2 her boss, Maritza, who assured me that the money would be in my account by 12pm on Mon, 16 Mar but I would need 2 complete another refund form as the staff could not find the original. I was not refunded & phoned Maritza, she told me she was waiting for the original docs. 2day she is not taking my calls, so I phoned the HO. Explained my story 2 Lara, the FA who took all my details & assured me that I would be paid. NO REFUND ONE MONTH LATER!