Oakley sunglass lense defect
<p>I have had my Oakley crankshaft for 2.5-3 years now. Went to edgars in pavilion sunglasses hut and showed them that the film on the inside of the lense is peeling away they agreed that it is a defect, but I have to contact there office to get it sorted out. I even bought their sunglasses hut lense cleaner and been using it regularly. I spent over R2000 for them and they not lasting. I am very upset as I have owned many Oakleys and never had a problem with them. The fact that they would not help me and I must now "TRY" and sort it out myself with the office is bad customer service!!! I am a sales Rep and on the road alot i bought these polorized lenses to help with sun and glare. I want this sorted out with a store credit to replace them as I am not happy with this model, I do not want the same pair aso I dont want the same problem happening in a few years time. </p>
Good day Garrin Groenewald,
Thank you for bringing this to our attention.
As per the reverse side of Sunglass hut's receipt do we have a 2 year warranty on all defects. If we are not certain we do send it to the supplier which is based very close to our Head Office.
Shelley Ann the Customer Care team leader will be in contact with you shortly to arrange a collection to have your sunglasses sent to Oakley SA for an assessment.
Thank you
Sunglass hut
Customer Care
***
Good day Garrin Groenewald,
Thank you for bringing this to our attention.
As per the reverse side of Sunglass hut's receipt do we have a 2 year warranty on all defects. If we are not certain we do send it to the supplier which is based very close to our Head Office.
Shelley Ann the Customer Care team leader will be in contact with you shortly to arrange a collection to have your sunglasses sent to Oakley SA for an assessment.
Thank you
Sunglass hut
Customer Care
***
So sunglases Hut picked up oakley and sent them in to get checked in a very quick manner. Days later I received a email saying that Luxottica will not honour my warranty as its 2-3 months over. But my complaint was not about that but about the default in the inside lenses where the coating is peeling away. They did not mention anything about that or that it could be a manufacturing default. I used the lense cleaner that sunglases Hut told me to buy to look after them with. I believe they need to take this seriously as they can see that the lenses have a fault. Spending R2300 on glasses to find that they will only last just over 2 years shows a huge quality issue in the brand. A employee of sunglasses Hut in Edgar's told me on Sunday she has seen this problem before.
I will pay for them to be repaired, I want them fixed or a credit giving to me to purchase a different brand of glasses.
So sunglases Hut picked up oakley and sent them in to get checked in a very quick manner. Days later I received a email saying that Luxottica will not honour my warranty as its 2-3 months over. But my complaint was not about that but about the default in the inside lenses where the coating is peeling away. They did not mention anything about that or that it could be a manufacturing default. I used the lense cleaner that sunglases Hut told me to buy to look after them with. I believe they need to take this seriously as they can see that the lenses have a fault. Spending R2300 on glasses to find that they will only last just over 2 years shows a huge quality issue in the brand. A employee of sunglasses Hut in Edgar's told me on Sunday she has seen this problem before.
I will pay for them to be repaired, I want them fixed or a credit giving to me to purchase a different brand of glasses.
Good day Garrin Groenewald,
Thank you for being in contact with us again.
We have handed over your query to the manufacturer Luxottica who has declined your warranty. Shelley Ann the team leader from Sunglass hut will be in contact again to understand your "Hello Peter" query further.
Thank you
Sunglass Hut
Customer Care
Good day Garrin Groenewald,
Thank you for being in contact with us again.
We have handed over your query to the manufacturer Luxottica who has declined your warranty. Shelley Ann the team leader from Sunglass hut will be in contact again to understand your "Hello Peter" query further.
Thank you
Sunglass Hut
Customer Care