1 reviews | Active since Oct 2016
Oakley lenses lifetime guarantee only the lifetime of the model
<p>The special covering of my Oakley Crosshair sunglasses started to disintegrate on the inside (Outside is still perfect).</p> <p>I sent it to Luxotica/Sunglass Hut and they came back saying .... The model is discontinued so sorry we cannot replace the lenses.</p> <p>Oakley is suppose to have a lifetime guarantee...</p>
Good Morning Corne,
We trust that you are well and thank you for your message.
We can confirm that there is a 2 year manufacturing warranty on all Oakley products with a proof of purchase.
We do see that an agent is currently in contact with you regarding your matter and that a warranty assessment form was forwarded to you on 8 July 2016 and resent to you on 3 October 2016, to which you have rep****, we will follow up with you on even date.
Thank you.
Kind Regards,
Keshia
***
Team Leader: Customer Care.
Good Morning Corne,
We trust that you are well and thank you for your message.
We can confirm that there is a 2 year manufacturing warranty on all Oakley products with a proof of purchase.
We do see that an agent is currently in contact with you regarding your matter and that a warranty assessment form was forwarded to you on 8 July 2016 and resent to you on 3 October 2016, to which you have rep****, we will follow up with you on even date.
Thank you.
Kind Regards,
Keshia
***
Team Leader: Customer Care.