1 reviews | Active since Aug 2017
Oakley agent Sun glass hut,Terrible service and utter disappointment, help me?
Well, how do you express your anger and disappointment without sounding like 3 year old having a tantrum? i recently bought my annual pair of sunglasses from sunglass hut, as i am a sales manager which means i spend a lot of time on the road, so i bought a pair of oakley's as usual. i like them because they provide me with awesome protection and a great warranty. I have claimed on my warranty before without problems untill recently. i mailed sunglass hut informing them of my manufacturers fault whereby the Oakley logo just dropped out of the sunglasses. they collected it from me, about four weeks ago and up and till today i have not heard a word from them??? i have sent numerous emails but no reply, they don't even have a contact number so you can't even speak to another human to find out what is going on. i am so upset and having a hard time driving without my trusted sunglasses. i think i am also going to contact Oakley and tell my story to them.
Good day Eugene,
Thank you for your email.
I have searched our system for your details and I can confirm that your sunglasses are at our repair department as we declined your warranty via email on the 03rd August 2017. On the 04th August 2017, a consultant emailed stating that Oakley will be ordering the parts for you. The parts are being shipped from Italy. We are expecting the parts to arrive next week and a consultant will be in contact with you shortly.
I can also confirm that the parts where ordered at no charge to you. We will do our very best to get your repaired Oakley's to you by the end of next week.
Thank you
Ivena Bantam
Sunglass hut Customer
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Good day Eugene,
Thank you for your email.
I have searched our system for your details and I can confirm that your sunglasses are at our repair department as we declined your warranty via email on the 03rd August 2017. On the 04th August 2017, a consultant emailed stating that Oakley will be ordering the parts for you. The parts are being shipped from Italy. We are expecting the parts to arrive next week and a consultant will be in contact with you shortly.
I can also confirm that the parts where ordered at no charge to you. We will do our very best to get your repaired Oakley's to you by the end of next week.
Thank you
Ivena Bantam
Sunglass hut Customer
***