Non Existant Service:Game Liberty Mall PMB

This is my 2nd review on the poor service.I must emphasize that the management and staff are usually very polite and respect.In the 6 weeks since I reported this issue only 1 lady in Customer Service was dismissive and extremely rude.The 2nd time I went there another lady was very courteous.In a nutshell my complaint is a Samsung Tv bought 6 mnts ago.It has a 24 mnt guarantee.It was a laybye purchase.I had initially thought I had retained only a partial part of receipt but the manager told me that it is not the receipt for TV.Its probable that I was not given the receipt but it was attached to docs for Customer Service to check me out.The issue is that according to Game Samsung will not accept TV back without receipt.Herein lirs the problem.Game is unable to find receipt.Their head office refer my queries back to them.I have been asked on several occassions to send pictures of TV,packaging,serial numbet ect.At one stage I was asked to send 4 pictures of TV as well as packaging.Why???As recent as last week I was asked to send pictures again.This is very odd.6 weeks have passed.I do have copy of guarantee and other info I received with TV.There is no sense of urgency.I do not want a repair but a refund or replacement.At the same time I went to Customer Service another customer brought his TV back for a refund as it was not working.Incidentally they did not respond to the complaint I sent you.I do not recommend this store to anyone as the competitive pricing and specials do not make up for after sale service. Lj.lu Z