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WV
Walter V

1 reviews | Active since Aug 2018

30 Aug 2018, 10:06

no service

I am still waiting for a refund and want to follow up on this, however trying to get hold of someone to assist all of this week seems near impossible. I have left messages and sent emails, contacted other departments (repairs) to get some answers. I think this is very unprofessional and expected better service. I still hope someone from all the messages I left will get back to me eventually,

0
Replies (2)
Sunglass Hut
Sunglass Hut's reply30 Aug 2018, 10:48
Official

Good day Walter Visser,

Thank you for getting in touch with us.

I have passed on your message to the Refunds Manager who will be in contact with you shortly to resolve or assist further.

I will keep checking in to ensure you query has movement and feedback.

Thank you

Ivena Roberts

Sunglass hut

Customer care Manager

***

WV
Walter V's update03 Sept 2018, 14:42
Reviewer Update
Hi Ivena On the day I wrote the review (Aug, 30th) I got a call to say my refund will be taken care of immediately. An hour later on the same day I received a call to advise me that the refund was done on the 28th already. The next day I received a call again to ask me for my correct card details as the details on file was missing a digit. Today I still have not received my refund. I have tried to call again but there is never any answer and I only get to leave a message. This is certainly the last time I will do business with sunglass hut ever again!