PG
Poovan G
1 reviews | Active since Mar 2009
30 Mar 2016, 12:56
No response to repair of sunglasses under warranty
The nose piece on my sunglasses has broken for the umpteenth time. I've emailed the warranty claims dept and a new record is opened with every email but there is no feedback after 3 such attempts. Poor service.
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Sunglass Hut's replyOfficial
30 Mar 2016, 16:12Hello psg,
Thank you for your query.
I have looked into the matter and I can confirm that Natasha has arranged a collection of your sunglasses.
Please may we ask that you respond to communication to one of the emails only and keep your incident number in the subject line to avoid opening several tickets.
Thank you
Ivena
Customer Care Manager
***
Thank you for your query.
I have looked into the matter and I can confirm that Natasha has arranged a collection of your sunglasses.
Please may we ask that you respond to communication to one of the emails only and keep your incident number in the subject line to avoid opening several tickets.
Thank you
Ivena
Customer Care Manager
***
Sunglass Hut's reply30 Mar 2016, 16:12
Official
Hello psg,
Thank you for your query.
I have looked into the matter and I can confirm that Natasha has arranged a collection of your sunglasses.
Please may we ask that you respond to communication to one of the emails only and keep your incident number in the subject line to avoid opening several tickets.
Thank you
Ivena
Customer Care Manager
***
Thank you for your query.
I have looked into the matter and I can confirm that Natasha has arranged a collection of your sunglasses.
Please may we ask that you respond to communication to one of the emails only and keep your incident number in the subject line to avoid opening several tickets.
Thank you
Ivena
Customer Care Manager
***