IRATE CUSTOMER !

My experience with Sunglasses hut...

I was at your Athol store on Friday the 17th July 2020 where there was a theft acquisition made by your employees at the store to me. I escalated the matter to Gary (Regional) and I got no joy and so I further escalated to Gary boss (Toni , I could be mistaken on the name) and I still got no joy.

If your employee can accuse a customer who has already left your premises and the customer complies and returns to your store when called and insists that a search must take place. Not only on me but my vehicle as well and camera footage must be presented (only to be told your store has no cameras) and goes a level extra to call mall security and your Regional and National Manager refuse to give authorization for that search. I HAVE A HUGE PROBLEM WITH THAT !!!

Not only did I call mall security to search me I insisted SAPS to be called by Gary and Toni and I would wait for SAPS to arrive. Toni refused to do both.(Mall security to search me and to call the SAPS) . The refusal simply boils down to refusing me my right to be vindicated from the theft accusation.

Your management team handled the situation poorly and I am DISGUSTED that the only solace that they could give a wrongfully accused customer is “an internal investigation will take place”

Please can the relevant person contact me because “a internal investigation “ just won’t cut it !!!!