Inexcusable and terrible service overall!

I purchased a pair of Ray Bans as a gift for someone 2 days before the lock down had started (25 March 2020). When the recipient of the gift tried on the sunglasses he realised that the sunglasses were heavily tilted to one side and the nose piece was unbalanced. However, I could not return or exchange the pair as the lock down had already started. On purchasing the sunglasses I was assured that if the pair was not right I could return it after the lock down and the 30 days return policy would not be applicable during the lock down period and would continue after Sunglass Hut opened, which was during level 3. Once the stores had opened I tried to return the sunglasses but was told that the 30 days have expired and therefore I wouldn't be able to return the sunglasses but should rather send it in for repairs or go to the Sandton store for adjustments or take it to an optometrist. I immediately went to the nearest optometrist only to find that they could not adjust the sunglasses because the frame was actually separating from the lens and if they did the sunglasses would snap. That means I had purchased a broken pair of sunglasses as a gift for someone!!

I went back to the sunglass hut store and they said the only option now was to go to the Sandton store or send it for repairs. On arriving at the Sandton store I was told that the machine that is used for the adjustments couldn't not be used on that specific frame and could only be used on metal. I was then told by the staff at the sandton store that if I had purchased the sunglasses at the Sandton store i could have returned it with no questions asked, but because I didn't I could only work things out with the place at which I had originally bought the sunglasses (The Rosebank store). I was then told to go back to the Rosebank store after being misinformed only for them to tell me I had no choice but to send some brand new sunglasses in for repairs.

Not only was I ****** of my 30 day return policy, but also received broken sunglasses, misinformation, different customer care policies and services and terrible service overall.