KM
Kgomotso M

1 reviews | Active since Dec 2015

04 Dec 2015, 13:24

incorrect pricing

On the 29/11/15 I went in to the sunglass hut store as I was attracted by the 60% off sign displayed on their window. I looked around and found a pair that I like at a right price of R1140.00 with a 60%off sign on the tag. I being a normal shopper did my calculations which gave me an amount of R640.00 or so. I then took the item and proceeded to the pay point, to my surprise the cashier by the name of Tebogo told me to pay R910.00 which confused me, when I showed her the price she told me that the price displayed was already marked down, I requested to talk to the store manager and I was referred to Judy-Anne who is the area manager and was not available at that time, she then came to my work place and offered me a 30% off instead and I refused based on the price tag I saw. 30/11/15 I then wrote an email to their customer service department [Email Removed] to try and resolve the matter however till today no one has come back too me.

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Replies (1)
Sunglass Hut
Sunglass Hut's reply04 Dec 2015, 13:59
Official
Hello Kago_mogara,

Thank you for your query.

As discussed with Judy- ann last week, the Black Friday promotion was from 60% off original price. The price the store offered your was 60% off. The price of R1140 was at an already reduced price of 30% off.

You are welcome to go back into our store at Hyde Park and get the discount as discussed. Craig the Area Manager has extended it for you.

Thank you for your query and happy shopping.

Ivena Bantam
Customer Care Manager