1 reviews | Active since Oct 2016

09 Apr 2018, 11:14

HOW?

So, when I finally decided after my optometrist recommended polarized glasses to invest in a decent pair. I went to SH in George and bought my Ray Ban's, after 18 months I had to have them replaced under warranty as they were peeling on the inside frames. I went to have them replaced and thought okay, let me try Oakley instead and even paid in extra for the pair I wanted. Again after only 2 years, my scratch free Oakley started peeling. So the warranty was approved for a voucher again. Now, is it just me, or why would I want to pay that much for another pair of glasses that will last me just more than a year, but costs me R2000+ and extra for insurance. So I went ahead and asked just to be told that refunds are only allowed within the first 30 days. Question : How was I supposed to know what will happen in the first 30 days, to two different brands?

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Replies (4)
Sunglass Hut
Sunglass Hut's reply09 Apr 2018, 11:46
Official

Good day Anelise De Beer,

Thank you for reaching out. Please may I ask that you refer to the reverse side of your receipt for the explanation on 30 day exchange/refund and warranty claims. A consultant will be in contact with you shortly to discuss the matter further.

Thank you

Ivena

Sunglass hut

Customer care

***

Best regards,

's update11 Apr 2018, 16:40
Reviewer Update
Still no feedback from any consultant after contact was promised?
Sunglass Hut
Sunglass Hut's reply11 Apr 2018, 16:59
Official

Good day Annelise De beer,

A consultant tried contacting Monday afternoon and sent an sms to you and tried yesterday morning. A consultant will attempt reaching you again in the next 5 minutes.

Thank you

Sunglass hut

Customer Care

***

Best regards,

Sunglass Hut
Sunglass Hut's reply11 Apr 2018, 16:59
Official

Good day Annelise De beer,

A consultant tried contacting Monday afternoon and sent an sms to you and tried yesterday morning. A consultant will attempt reaching you again in the next 5 minutes.

Thank you

Sunglass hut

Customer Care

***

Best regards,