Gross incompetence

Item: Sunglass Hut
Rating: 1
Author: Sandile S

The sunglass hut and rayban repair centre are either *********** or **********, I paid to have the lenses on my oakley latch model replaced with new daily prizm polarized lenses and 2 months later I get sent sunglasses with just prizm lenses. I told them that this needs to be fixed and 2 weeks later nobody has even called to apologise or give me an update.

Helpful (0)

Replies (2)

Sunglass Hut's replyOfficial

16 Jul 2019, 12:43

Good day Sandile,

Thank you for reaching out.
I believe Shuaib the consultant has attempted to contact you around the incorrect lenses that shipped. We are extremely sorry about this mistake and will definitely fix it. I will be in contact with you shortly.

Thank you
Ivena Roberts
Sunglass hut SA
Customer care Manager

Sunglass Hut's reply16 Jul 2019, 12:43

Official

Sandile S's updateReviewer Update

02 Aug 2019, 10:51

2 and a half weeks later and Shuaib hasn't called I have no idea who has my sunglasses and nobody cares about the customer who's already paid. Clearly you aren't sorry nor do you care, at this point I'd just like my money and sunglasses back.

Sandile S's update02 Aug 2019, 10:51

Reviewer Update