1 reviews | Active since May 2012
*****
In December 2014 I opened an account at RCS Sunglass hut. Yesterday 28/09/2015 I went to Sunglass hut in Clearwater Mall to settle the account. Then they told me the settlement is R2000 and something. I said it is impossible because according to me it must be almost paid off. They said I am on a revolving plan that does not show the amount due or the final payment date. When I asked for a copy of the original application they told me they not allowed giving it to me. When I requested to change the plan they told me it is not allowed. Today 29/09/2015 after I almost turned my house upside-down I found the papers send to me from Sunglass Hut on the 07 January 2015 where it clearly states that my instalment payable is R347.72. Number of instalments: 12. First instalment: 01 February 2015. I need answers NOW! I will not pay more interest on something I did not signed for. I have the proof and according to me this is breach of contract!!!
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Ivena
Customer Care Manager
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Thank you for your email.
We are currently following up on your query and will give feedback telephonically shortly.
We apologize for the wait and assure you of our best service always.
Thank you
Ivena
Customer Care Manager
***
