Failure to pay refund-excuses being made

Sunglasses Hut branch in La Lucia Mall

The one star is for the service I received when I visited the branch. However that excellent service has been tarnished because I have waited over 14 days for my refund of R2471.

I was told that the refund will take maximum 7 days but it had not, on the 8th day when I called to find out the issue, only then was I told there was an issue with my banking details. I then gave them another banking account and was told the payment will be done in a day or two but it has not been the case. I phoned on Monday and was told that my new account was only being sent on that day and alleged that they have tried contacting me but couldn’t get hold of me which is a lie cause I am the one doing the calling to get updates.

Yesterday I phoned three times to find out what the issue was but more excuses were being made and it’s still not clear when I will get my money. I offered to come and collect at the branch was told to wait till they send the money.

I am tired of waiting and the excuses. That money must be returned immediately