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Mohamed E

1 reviews | Active since May 2019

11 May 2019, 13:15

Exchange/Return policy... SA treated like trash!

Good Day. Absolutely annoyed by now, I recently received a gift (RayBan) it was part of an array of gift which goes away to be wrapped etc and is generally bought way in advance, it's about 80 days gone and the sunglasses are unworn and still in original condition, I would like to simply exchange it for another pair RayBans which actually fits. I have the receipt etc, the pair I would like is of greater value and I would gladly pay the difference, I was advised by the sales assitant to resell it looool. Like Seriously now!? Oh and jokingly "maybe wear it in the garden"! I'm currently closer to bashing one of your displays in:) Now please explain to me and the rest of the world as to why we have a "INFERIOR RETURN POLICY " The US, UK etc has a 90day no questions asked policy, apposed to our 30 as if it costs them more!!! Is it a 1st world vs 3rd world thing, where we expected and generally do accept inferior service and standards!!!??? Please explain the inconsistencies and shortfall to the South African market wrt this global brand!!!???

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Replies (4)
Sunglass Hut
Sunglass Hut's reply14 May 2019, 10:03
Official
Good day Mohammed,

Thank you for reaching out.  To refer to each regions Perfect pair promise you can view it on that regions website or receipt.  Some has 90 day return policies and others have 10.  South Africa has a 30 day return policy as indicated on our website and on our receipt.
A customer care consultant will be in contact with your shortly to discuss further. 

Thank you
Sunglass hut SA.
***
ME
Mohamed E's update14 May 2019, 10:43
Reviewer Update
ood Morning and thank you for your response, that fact that it's the policy for South Africa and that it's on your website doesn't justify it or answer my question as to why it is so, nor does it make it right! I've been buying from you guys since day one and feel it not fair that i can not exchange a pair for another but if i bought in Uk I'd be able to return it for a cash refund. That actually would make me purchase in Uk rather (as i do for many other clothing brands). I called headoffice a few times & i couldn't get a definitive confident answer with factual good enough reasoning. I'll be looking forward to the call & if not received will definitely like to come around to head office to discuss the matter further. Thank you, Regards. Mohamed.
ME
Mohamed E's update16 May 2019, 02:14
Reviewer Update
Thank you to the sgh team for engaging, reviewing and resolving the matter. Regards, Mohamed.
ME
Mohamed E's update16 May 2019, 02:30
Reviewer Update
Yes, i agree fully that standardisation should be enforced. Management should address it with their superiors and if the policies can't be alligned globally, each country should made aware of the specifics as to why their policy is beneath another. But non the less, I am pleased with the SGH teams efforts, i think it would be a long road but represent SA and consider inquiring wrt the above. It'll only benefit you with loyalty:) I even purchased a extra pair;)