JA
Janice A

1 reviews | Active since Oct 2015

31 Oct 2015, 08:29

Excellent service

I bought two pairs of sunglasses at the Sunglass Hut sale and two weeks later I noticed a flaw on the lenses. I called the Warranty Department and was guided through the process to have the sunglasses repaired. A courier company collected the sunglasses from my house and yesterday a courier company delivered a voucher for me to replace the same pair of sunglasses at full price at one of their branches. Outstanding service.....thank you.

0
Replies (1)
Sunglass Hut
Sunglass Hut's reply02 Nov 2015, 10:13
Official
Hello Jan A,

Thank you for taking the time out to send this compliment.

We ecstatic that you enjoyed your customer care experience and will pass on your thanks to Natasha.

We hope to see you soon in one of stores to replace your sunglasses.

Thank you
Ivena Bantam
Customer Care Manager