BM
Brad M

1 reviews | Active since Aug 2011

11 Nov 2019, 09:58

Excellent after sales service.

What a great service experience!

I purchased a pair of Ray-Ban sunglasses from Sunglass Hut and a month down the matt finish on the frames began to peel. I made contact with Sunglass hut and they sent me the warranty claim form etc. Once I completed the form and sent it back to them along with images of the damage they arranged a courier to collect the glasses from my offices. No need for me to go into a store! Bonus. A couple days later Christine Wilson contacted me and confirmed that it will be a warranty claim and they will send me a voucher, no questions asked! No sooner had i hung up the phone Christine Wilson had mailed me a voucher and explained that I can go into any Sunglass Hut store nationwide and get myself a new pair of shades! Christine Wilson was friendly, professional and most efficient. What a great experience and how refreshing to receive such good service.

0
Replies (1)
Sunglass Hut
Sunglass Hut's reply11 Nov 2019, 10:44
Official
Good day Brad,

Thank you for reaching out. 
We glad that you enjoyed the experience and so sorry that our product let you down.  Christine has escalated your matter to our supplier who is currently looking into it, as we believe in products of a high standard. 

We will celebrate Christine's great service with the broader team to ensure she feels appreciated.

Thank you once again for reaching out and sharing your experience with us. 

Thank you
Ivena Roberts
Sunglass Hut 
Customer Care Manager 
***